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ITIL Release Control & Validation (RCV) Certification Training in Singapore

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Course includes pre-course and evening study, many practical assignments, the exam and overview maps that illustrate the ITIL lifecycle stages, reinforcing key concepts.

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Regular Price: Rs 81,250.00

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Description

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Attain operational excellence by using RCV activities and functions. Recognize the details that comprise each RCV process. It will help you learn plannning, implementing and optimizing RCV processes.

Outline - Click to Collapse

 

# Course Module (Learning Outcome) Module Topics ~Hrs
1 Service lifecycle overview
  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities
0.75
2 Service asset and configuration management
  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities
3.5
3 Change management
  • Purpose, goals and objectives
  • Implementing change with minimal rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success
  • Participant Activity
3.75
4 Request fulfillment and Change evaluation
  • Analyzing how service requests should be handled
  • Evaluating services against target performance in the context of change
  • Participant Activity
3
5 Release and deployment management
  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities in relation to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality
  • Participant Activity
3.25
6 Service validation and testing
  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution
  • Participant Activity
3
7 Knowledge management
  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of KM using the DIKW structure
  • Describing the key steps of effective data and information management
2.5
8 Release, control and validation roles and responsibilities
  • Introduction to release, control and validation
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Request fulfillment and change evaluation
  • Participant Activity
2.75
9 Technology and implementation considerations
  • Technology as part of implementing service management
  • Evaluation criteria for service management tools
  • Identifying good practices with service design
  • Challenges, critical success factors and risks
  • Managing change in operations
  • Implementing service management technologies
1.5
10 Practice exams, review and exam
  • Participant Activity (Sample Paper)
6
      30

Additional Info

Additional Info

Course ID ITILV3-RCV-SG
Blended Mode In-person
Location Singapore
Course Leader Rajeev Andharia
Credit Hours 30
Package Includes Creating a business data model
Course includes a high degree of practical assignment work
ITILĀ® 2011 Intermediate: Release Control & Validation (RCV) Exam with Passing Assurance*
*Passing Assurance: You get ONE re-attempt "at 50% discount".
Target Audience IT service and support managers and staff
Project managers
IT consultants and developers
Key business users
CIOs
Eligibility You must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert certificate achieved via a bridging route. Two to four years of professional experience working in IT service management is highly desirable.
Time Zone UTC+08:00 (SGT)
From Time 9:00 hrs
To Time 18:00 hrs

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