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ITIL Planning, Protection & Optimization (PPO) Certification Training in Singapore

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Course includes pre-course and evening study, many practical assignments, the exam and overview maps that illustrate the ITIL lifecycle stages, reinforcing key concepts.

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Regular Price: USD 1,250.00

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Attain operational excellence by using the PPO processes. Recognize the details that comprise each PPO process. Help you learn how to Plan key activities for the PPO processes.

Outline - Click to Collapse


# Course Module (Learning Outcome) Module Topics ~Hrs
1 Service lifecycle overview
  • PPO in the context of the service lifecycle
  • Service optimization
  • Service design basics
  • The role of design coordination within PPO
  • Introduction to planning, protection and optimization
2 Demand management
  • Purpose of demand management
  • Scope and objectives
  • Service strategy and demand management
  • Coupling capacity with demand
  • Identifying demand management patterns
  • Activities, methods and techniques
  • Managing demand for service
  • Influencing customer demand
  • Demand management techniques
3 Capacity management
  • Basic concepts, Purpose, goals and objectives of capacity management
  • Methods and techniques
  • Capacity management, principles and basic concepts
  • Conducting capacity management for quality assurance
  • The capacity management information system
  • Meeting cost and time constraints
  • Participant Activity
4 Availability management
  • Purpose and objectives
  • Availability management in relation to PPO
  • Enabling availability management
  • How availability management creates business value
  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
  • Demonstrating the efficiency and effectiveness of successful availability management
  • Participant Activity
5 IT service continuity management
  • ITSCM to generate business value, Illustrating the main activities
  • Initiation
  • Requirements and strategy
  • Implementation
  • Ongoing operation
  • Policies and principles
  • Ensuring quality assurance when introducing services through effective ITSCM
  • Managing risks, Planning for recovery
  • Challenges and critical success factors
  • Participant Activity
6 Information security management
  • Analyzing how ISM contributes to quality assurance for new services
  • How ISM generates business value
  • Aligning IT security with business security
  • Key activities for ISM implementation includes Methods and techniques
  • Ensuring confidentiality, integrity and availability
  • Key metrics to measure success
  • Challenges and risks of ISM
  • Participant Activity
7 PPO roles and responsibilities
  • Defining the key roles for executing each process step
  • Process manager and process practitioner
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
8 Technology and implementation considerations
  • Generic requirements and evaluation criteria
  • Special technology functions and features related to PPO
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Designing technology architecture
  • Considerations for planning and implementing service management technologies
9 Practice exams, review and exam
  • Participant Activity (Sample Paper)

Additional Info

Additional Info

Blended Mode In-person
Location Singapore
Course Leader Rajeev Andharia
Credit Hours 30
Package Includes Creating a business data model
Course includes a high degree of practical assignment work
ITILĀ® 2011 Intermediate: Planning, Protection & Optimization (PPO) Exam with Passing Assurance*
*Passing Assurance: You get ONE re-attempt "at 50% discount".
Target Audience IT service and support managers and staff
Project managers
IT consultants and developers
Key business users
Eligibility You must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert certificate achieved via a bridging route. Two to four years of professional experience working in IT service management is highly desirable.
Time Zone UTC+08:00 (SGT)
From Time 9:00 hrs
To Time 18:00 hrs


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