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ITIL Managing Across the Lifecycle (MALC) Certification Training in Mumbai

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This course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management. This course builds on knowledge gained from the ITIL Intermediate qualifications and moves toward the application and integration of ITIL processes, providing skills that can be applied tangibly in the workplace.

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USD 1,000.00

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Help you Identify and evaluating risks. Helps you Identify potential stakeholders and creating a stakeholder map. Helps you Implement, improve and measure services to increase customer satisfaction.

Outline - Click to Collapse


# Course Module (Learning Outcome) Module Topics ~Hrs
1 Key concepts of the service lifecycle
  • Designing, deploying and operating services end-to-end
  • Sharing knowledge across the lifecycle
  • Risk assessment and risk management
  • Realizing business value in service operation
  • Supporting the service lifecycle with service measurements
2 Governance and organization
  • The role of IT strategy in setting direction and policy
  • Ensuring appropriate governance
  • Addressing the challenges of organizational development
  • Service provider types and service strategies
  • Participant Activity
3 Implementing and improving service management capability
  • Identifying external and internal drivers
  • A service lifecycle approach to service strategy
  • Performing evaluations for the service provision
  • Benchmarking to identify improvements
  • Applying improvement initiatives and the Deming Cycle
  • Key considerations for improvement
  • Participant Activity
4 Communication and stakeholder management
  • Business relationship management
  • Stakeholder management
  • Service models for value creation
  • Communicating during the stages of the service lifecycle
  • Participant Activity
5 Integrating service management processes across the lifecycle
  • The impact of service strategy on lifecycle stages
  • Analyzing service design
  • Organizing for service transition
  • Planning service operation
  • Implementing continual service improvement
  • Participant Activity
6 Managing services across the lifecycle
  • Capturing customer and stakeholder needs
  • Managing cross-lifecycle processes
  • Balancing potential conflicts and competing issues
  • Participant Activity
7 Measurement
  • Types of measurements
  • Designing measurement frameworks
  • Participant Activity
8 Practice exams, review and exam
  • Participant Activity (Sample Paper)

Additional Info

Additional Info

Blended Mode In-person
Location India
Course Leader Rajeev Andharia
Credit Hours 30
Package Includes Daily review sessions and exam practice
You receive an ITIL lifecycle stages map as a valuable reference tool.
ITILĀ® 2011:Managing Across the Lifecycle (MALC) Exam with Passing Assurance*
*Passing Assurance: You get ONE re-attempt "at 50% discount".
Target Audience IT service and support managers and staff
Project managers
IT consultants and developers
Key business users
Eligibility 17 ITIL credits are required to take this advanced exam.
Time Zone UTC+05:30 (IST)
From Time 9:00 hrs
To Time 18:00 hrs


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