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ITIL Foundation Certification Training in Hosur

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Course includes comprehensive coverage of the exam topics, pre-course study, the exam and overview maps of the ITIL lifecycle stages that reinforce key concepts.

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Course includes comprehensive coverage of the exam topics, pre-course study, the exam and overview maps of the ITIL lifecycle stages that reinforce key concepts.

Outline - Click to Collapse

# Course Module (Learning Outcome) Module Topics ~Hrs
1 Service management as a practice
  • The efficient development of new services and the improvement of existing services
  • Good practices of IT service management
  • Functions, roles and processes
  • Design, development and utilization of services
  • Utility and warranty
  • Service design and the business
  • IT and the business integration
  • Participant Activity
2 ITIL and the service lifecycle
  • The five core processes- Service strategy, Service design, Service transition, Service operation, Continual service improvement
  • Integrating the processes throughout the lifecycle
  • Explaining the objectives and scope for each phase
  • Identifying and documenting the services
  • Optimizing the infrastructure
  • Known error and Known Error Database (KEDB)
  • Service Knowledge Management System (SKMS)
  • ITIL Key Principles and Models
  • Exploring the importance of people, processes, products and partners
  • Participant Activity
3 Service strategy
  • Service portfolio management
  • Financial management for IT services
  • Business relationship management
  • Participant Activity
4 Service design
  • Service Level Management (SLM)
  • Design coordination
  • Service catalog management
  • Supplier management
  • Risk assessment and IT service continuity management
  • Defining the scope of information security management
  • Capacity management
  • Availability management
  • Participant Activity
5 Service transition
  • Business value, asset and configuration management
  • Explaining the objectives of change management
  • Knowledge management
  • Transition planning
  • Release and deployment management
  • Participant Activity
6 Service operation
  • Process activities of incident and problem management
  • Request fulfillment
  • Stating the purpose of event and access management
  • Participant Activity
Continual service improvement
  • The seven-step improvement process
  • The Deming Cycle (plan, do, check, act)
  • Critical Success Factors (CSF) and KPIs
  • Types of metrics
  • Participant Activity
8 Outlining IT organization functions
  • Service desk function
  • IT operations function
  • Technical management function
  • The application management function
9 Defining service roles
  • The responsibilities of key roles in service management
  • Process owner, Service owner, Process manager, Process practitioner
  • Recognizing the RACI responsibility model and its role in determining organizational structure
  • How service automation assists with integrating service management processes
10 Practice exams, review and exam
  • Participant Activity (Sample Paper)

Additional Info

Additional Info

Course ID ITIL01-HOS
Blended Mode In-person
Location India
Course Leader Bhavin Trivedi
Credit Hours 19
Package Includes Accredited Facilitator to deliver Onsite / Virtual Classes
Accredited Participant Manual for ITIL 2011 Foundation Course + Sample Paper
Participant Value Added Material: Case Scenario, Participant Activities + Templates + ITSM Mantra + Mindmaps
Course Completion certificate with PMI PDU’s
Pre-Course Reading Material
Post-Course 30 days Support: Email / Virtual Classroom Session
ITIL® 2011 Foundation Certification Exam
Access to Online Learning Management System
Target Audience IT service and support managers and staff Project managers IT consultants and developers Key business users CIOs
Eligibility None
Time Zone UTC+05:30 (IST)
From Time 9:00 hrs
To Time 18:00 hrs


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