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ITIL® 4 Foundation Certification Training in Mumbai

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ITIL® 4 provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.


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Description

Details

To introduce the training participants to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the training should provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Outline - Click to Collapse

# Course Module (Learning Outcome) Module Topics ~Hrs
1 Understand the key concepts of service management Recall the definitions
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
Describe the key concepts of creating value with services:
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty
Describe the key concepts of service relationships:
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
2.5 
2 Understand how the ITIL guiding principles can help an organization adopt and adapt service management Describe the nature, use and interaction of the guiding principles
Explain the use of the guiding principles:
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
2
3 Understand the four dimensions of service management Describe the four dimensions of service management:
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
1
4 Understand the purpose and components of the ITIL service value system Describe the ITIL service value system 1
5 Understand the activities of the service value chain, and how they interconnect Describe the interconnected nature of the service value chain and how this supports value streams
Describe the purpose of each value chain activity:
  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support
2
6 Know the purpose and key terms of 15 ITIL practices Recall the purpose of the following ITIL practices:
  • Recall the purpose of the following ITIL practices:
  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
Recall definitions of the following ITIL terms:
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error
4
Understand 7 ITIL practices Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
  • Continual improvement
    Including: - The continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
3.5
16

Additional Info

Additional Info

Course ID ITIL04-F-MUM
Blended Mode In-person
Location India
Course Leader Rajeev Andharia
Credit Hours 18
Package Includes - Accredited Facilitator to deliver Onsite / Virtual Classes
- Accredited Participant Manual for ITIL® 4 Foundation Course + Sample Paper
- Participant Value Added Material: Case Scenario, Participant Activities + Templates + ITSM Mantra + Mindmaps
- Course Completion certificate with PMI PDU’s
- Pre-Course Reading Material
- Post-Course 30 days Support: Email / Virtual Classroom Session
- ITIL® 4 Foundation Certification Exam
- Access to Online Learning Management System
Target Audience IT service and support managers and staff Project managers IT consultants and developers Key business users CIOs
Eligibility None
Time Zone UTC+05:30 (IST)
From Time 9:00 hrs
To Time 18:00 hrs

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